In an industry where efficiency and precision are essential, our approach to the water line repair business is that of a quality innovator. Repairs are not about digging up streets and backyards each time they get a call and are especially not about guesstimating how far down the line a problem might be. The first thing we do before starting an ensemble of repairs is to assess the nature of the problem—a process that even some of the local authorities who engage us to assess their own lines are surprised to see. We Mostdo this with state-of-the-art diagnostic tools that allow us to locate the precise point of failure far more accurately than anything a shovel can do. Once we know where the lie and the problem are, we can get so much more on the money, so to speak, with not only planning the project but also its performing, its execution.
After completing diagnostics, we employ state-of-the-art, highly effective repair methods that are minimally invasive. The majority of our repairs involve trenchless technology, which allows us to fix your water lines with little if any digging. Not only does that keep your property disruption to a minimum, but it also speeds up the repair process. When we do have to use shovels and small backhoes, those are the most labor-intensive, yet least disruptive, methods. Using quality materials and methods that we know are durable and effective, we ensure that the portion of the water line we just repaired is as good as new (if not better). Our commitment to being the best means working hard, working smart, and, above all, working safely to get your water line repaired and back in operation as quickly as possible.
At the heart of our distinctive philosophy lies one simple ideal: a satisfied customer. Clear communication is crucial. From the first consultation to the last inspection, we inform our clients about every aspect of the repair, making sure they understand our version of events. They may feel that they are being given too many details, but we would rather err on the side of over-communication than under-communication. And in fact, we have found that sharing this amount of detail leads to a more satisfied customer in the end. Once the job is done, we perform a litany of tests to identify any functioning issues. Only when we are absolutely certain that everything is working correctly do we allow the client back into the space we have just repaired.
